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The use of phrases such as: "you", "your" instead of "I", "mine." People like the sound of his name, first name. If circumstances permit, use
in an interview the client and the names of his name. It is important that the client is here important is for the benefit of an official doing his job, and that officer renders a service to the customer. Reappraisal of the customer. People want to feel important, feel the "perpetrators" of their actions. It is sometimes given the opportunity to give his client advice or help - no one is infallible. Terry Nova The interest and active listening to the customer.
Customer wants to have the feeling that the official is himself and his situation interested. So let's give the signals of interest, understanding and recognition, whilst reflecting the emotions of the client and stressing the importance of the case, he had come. It is therefore necessary to explore carefully and accept the point of view of the customer and his situation.


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If only we could remember how we felt, as small ren or if we could imagine the disaster is experiencing a small when playmates older siblings or reject them at the moment, or know how to make something better of him, or when adults - or worst of all : parents - seem to laugh at him or show him disrespect, then we would know why the often feels as if it were an outcast or "silly."